General Shipping Policy

Our shipping policy applies to virtually any address in the contiguous US. Some products cannot be shipped to international destinations.

Where applicable, some shipping rates may be weight-based. The weight of any such item can usually be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Constant Water ships most orders received before 12PM CST (M-F) within two business days.. Built-to-order items may take longer to ship.
Where available, Constant Water will provide a link to tracking information so you may monitor your purchase movement.

Freight Delivery

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise. Please ensure you provide a mobile number at which you can be reached for delivery communications

Freight transit/delivery times vary depending on carrier and location. Subject to change without notice.

Some areas require additional services to complete the delivery. These areas may include but are not limited to high cost areas, ferry charges, remote locations and island deliveries.  Fees for additional services will be collected prior to shipping the order.

Deliveries may be made via semi-truck and trailer. Some deliveries CANNOT be made by these vehicles to addresses such as rural roads, cul-de-sacs and private or one-way communities and may require additional arrangements/charges.

Ground Delivery

Orders to residential addresses will be made Monday through Friday (excluding holidays).  Deliveries to business addresses will be made Monday through Friday (excluding holidays).

Some delays may occur and are not grounds for refund of expedited charges. Those include but are not limited to: weather, holidays, rural area constraints, lack of response by recipient, incorrect address information, etc.

Expedited Options

Call to discuss expedited shipping and costs.

Overnight – Two Day – Three Day

Options and pricing for shipping are presented during the checkout process.  Call us at 1-540-347-3440 for a rate quote on expedited purchases.

Some delays may occur and are not grounds for reimbursement of expedited costs. These include but are not limited to: weather, holidays, rural area constraints, lack of response by recipient, incorrect address information, etc.

Alaska, Hawaii, and Canada

We currently do not offer free or fixed rate shipping to Alaska, Hawaii, the Caribbean or Canada, Orders delivered to these areas will contain an additional shipping surcharge. Options and pricing are obtained by calling us at 1-540-347-3440 for a quote.

Caribbean and other Countries

We can provide ocean and air freight shipping services directly Caribbean islands or other countries. You can call us at 1-540-347-3440 for assistance.

PO Boxes, APO/FPO, and International Addresses

We ship to APO/FPO, US Territories or other countries. For security purposes, Constant Water DOES NOT ship to P.O. Boxes.

Lift Gate Policy

Lift-gate service availability is determined by the carriers. Lift-gate deliveries are to curbside only. Additional charges may be billed to you if our carrier(s) bills us for them.

Delivery Appointment Policy

Delivery appointment is required if the person or location receiving the delivery needs to be notified prior to delivery. This option is automatically given to residential deliveries. If a delivery or an appointment is missed, re-delivery must occur and there will be a fee assessed to the consignee before this action is authorized.

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